Return & Refund Policy

At Alryiqey, we want you to feel confident and satisfied with every jewelry purchase. If your order does not meet your expectations, our customer support team is available to help.

1. Return Eligibility & Timeframe

We provide a 30-day return window, meaning you may request a return within 30 days from the date your order is delivered.

To qualify for a return:

  • The product must be unworn, unused, and kept in the same condition as when it was received

  • The item must be returned with all original packaging, tags, and any accessories included with the product

  • You must provide valid proof of purchase, such as an order confirmation or receipt

2. How to Start a Return

To request a return, please contact us at:
support@alryiqey.com

If your return request is approved:

  • We will provide you with a return shipping label

  • We will send you instructions regarding where and how to send your return package

Important:
Products sent back without receiving prior return authorization from our team will not be accepted.

3. Damages, Defects & Incorrect Items

Please inspect your jewelry, accessories, and any other purchased products as soon as your package is delivered.

If an item arrives damaged, defective, or does not match what you ordered, please contact us promptly at
support@alryiqey.com so our team can review the situation and work with you to provide an appropriate resolution as quickly as possible.

4. Exceptions / Non-Returnable Items

The following products cannot be returned:

  • Perishable goods (if applicable)

  • Custom-made or personalized products

  • Personal care or hygiene-related items

  • Original shipping fees paid at checkout

We also do not accept returns for:

  • Sale or clearance products

  • Gift cards

If you are uncertain whether a specific item is eligible for return, please contact us before submitting your request.

5. Exchanges

We currently do not provide direct exchanges.

The quickest way to receive another size, color, style, or replacement product is to:

  1. Return the original item after your return request has been approved

  2. Submit a separate new order

This approach helps minimize unnecessary delays with order processing and delivery.

6. European Union – 14-Day Cooling-Off Period

If your purchase is delivered to a country within the European Union, you are entitled to cancel or return your order within 14 days without needing to provide a reason.

Returned items must:

  • Be unworn, unused, and kept in their original condition

  • Include all original packaging and tags

  • Include valid proof of purchase

7. Refunds

After your returned product has been received and inspected:

  • We will inform you whether your refund request has been approved or rejected

  • If approved, the refund will be sent back to your original payment method within 10 business days

Please note:

  • Your bank or card provider may take additional time to process and display the refunded amount

  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@alryiqey.com

8. Refused Shipments & Dispute Resolution

If you would like to cancel an order or request a refund, please contact us immediately at
support@alryiqey.com

Please avoid opening a chargeback with your bank before allowing us an opportunity to review and address the issue, as doing so may significantly extend the resolution process. We are committed to handling legitimate concerns regarding orders and refunds directly, fairly, and efficiently.

9. Late or Missing Refunds

If you have not yet received your refund:

  1. Review your bank account again

  2. Contact your credit card provider, as processing times for refunds may differ

  3. Contact your bank to determine whether the refund is still being processed

If you have completed these steps and the refund still does not appear, please contact us at support@alryiqey.com

10. Return Address

You must receive a return shipping label from us before sending any item back.

Hongkong NewForce Technology Co., Limited
UNIT E01, 10/F, WONG KING INDUSTRIAL BUILDING, 2-4 TAI YAU STREET, SAN PO KONG, HONG KONG