FAQ
Frequently Asked Questions (FAQ)
Welcome to the Alryiqey FAQ page! Below you can find helpful answers to many of the questions customers commonly ask us. If the information you are looking for is not listed here, please reach out to our customer support team at support@alryiqey.com and provide your Order Number and Order Email so we can assist you more quickly.
Ordering & Payments
Q: How do I use a discount code?
You can apply an available discount code during checkout by following the steps below:
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Place the jewelry, accessories, or other products you wish to order into your shopping cart.
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Choose PAY WITH DEBIT/CREDIT CARD to proceed. (The same checkout process applies whether you pay using PayPal or a debit/credit card.)
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If you are shopping on a mobile device, tap Show order summary and enter your discount code. On desktop, type the code into the discount field displayed on the right side of the checkout screen.
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Continue with your preferred payment option and complete your order.
Q: Which payment methods are available?
We accept a range of secure payment methods, including:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: What is the shipping fee?
Our standard international delivery fee is typically USD $5.99. The final shipping amount may differ depending on your shipping destination and any active promotions when the order is placed. Your exact delivery charge will be shown at checkout before payment is completed.
Shipping & Delivery
Q: Can you ship internationally?
Yes! We ship to most countries around the world. Depending on your destination and product availability, your jewelry order may be dispatched from one of our available fulfillment locations.
Q: What is the estimated delivery time?
Delivery generally takes around 10–20 business days after your order has finished processing and has been shipped.
Q: Where can I track my order?
After your package leaves our fulfillment facility, we will send a shipping confirmation email containing your tracking number. You can use the tracking information provided in that message to follow the delivery progress of your package.
Q: Why is my tracking status not changing?
It may take approximately 24–48 hours for tracking details to become active after the shipping confirmation email is issued. Tracking may also temporarily stop updating while a package is being transferred between different carrier facilities.
Q: Why did only some items from my order arrive?
If your purchase contains several jewelry pieces, accessories, or other products, certain items may occasionally be sent separately from different fulfillment locations. If your order is split into multiple shipments, separate tracking numbers may be emailed to you for each package.
Order Modifications & Cancellations
Q: Can I update my delivery address, name, or phone number?
Any request to change these details should be made as quickly as possible. Please email us immediately at support@alryiqey.com and use the subject line “Urgent: Address Change”.
Please provide:
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Your Order Number
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Order Email
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Corrected shipping information
We will make reasonable efforts to update your information as long as your order has not yet moved into processing or fulfillment. Once the package has already shipped, we generally cannot change its delivery information. In some circumstances, you may also need to communicate directly with the shipping carrier.
Q: Can I modify the products in my order?
If you need to adjust the size, color, quantity, style, or another product detail, please contact us immediately at support@alryiqey.com using the subject line “Urgent: Order Change.”
Please include:
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Your Order Number
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Order Email
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Details of the changes you are requesting
Order changes can only be completed if fulfillment has not yet started.
Q: Is it possible to cancel my order?
If your purchase has not yet entered fulfillment or been shipped, please reach out to us as soon as possible to request a cancellation.
We cannot guarantee that cancellation will still be possible after order processing has started. Orders that have already shipped usually cannot be canceled and may instead need to be returned after delivery according to our Return & Refund Policy.
Post-Delivery Issues
Q: My order was damaged during delivery. What should I do?
We’re sorry to hear that your order arrived damaged. Please email support@alryiqey.com and include:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged jewelry piece, accessory, or product
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A photo of the shipping package
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A photo of the shipping label
Please keep the affected item together with all original packaging until our customer service team has completed its review.
Q: My product appears to have a defect or quality problem.
We take product quality seriously. Please contact support@alryiqey.com and send your Order Number, Order Email, and clear photos or video that demonstrate the defect or quality concern.
Our customer service team will assess the information submitted and determine an appropriate solution.
Q: I received an incorrect item or part of my order is missing.
We apologize for the inconvenience. Please email us at support@alryiqey.com and provide:
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Your Order Number
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Order Email
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A photo or video of the products you received
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A photo of the shipping package and shipping label
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A description of the item that is incorrect or missing
We will review the details you send and work to resolve the matter as promptly as reasonably possible.
Account & Communication
Q: I never received my order confirmation email.
Please begin by checking your spam or junk email folder.
If you still cannot find the confirmation message, contact support@alryiqey.com from the email address used to place the order. Include your name and any available purchase details so that our support team can help identify your order.
Q: Why haven’t I received a tracking number?
Tracking information is normally issued after your order has completed processing and has been dispatched.
Please check your spam or junk folder first. If the order has already been processed but you still have not received tracking details, contact us at support@alryiqey.com for further assistance.